Customer Satisfaction Survey

Comments customers left us whilst completing the survey...

"Fast, reliable, friendly and above all professional service. Easy to set up, very quick deposit of funds, clear T&C's and easy to make payments/complete the loan. Frankly, this is exactly how a web-based company should be....nice to see Borro have got it spot-on!." 3/11/11

"Very helpful staff at a difficult time. My thanks to all.." 3/11/11

"Very quick and efficient service." 1/11/11

"An excellent, professional yet friendly service, enhanced by the superb telephone personnel. All round 10/10. Well done to all involved." 28/10/11

"Fantastic service and helpful and informative staff." 28/10/11

"Thank you for your fast and speedy service." 27/10/11

"borro has been very efficient and very helpful. From providing details and explaining, to looking after smooth transactions, it has been very easy, I'm very impressed. Thank you so much for helping out. It is a great service. Thanks again" 24/10/11

"Staff are always pleasant, friendly and efficient." 24/10/11

"The whole process is completely simple." 20/10/11

"An efficient and super fast service. Thank you " 19/10/11

"Customer support is fantastic, well done guys" 06/10/11

"I am pleased with the helpfulness of customer services and their knowledge and understanding." 30/09/11

"Brilliant company to deal with in every way, friendly, helpful and understanding, have recommended you to friends. Thank you once again." 28/09/11

"Very good service and very kind people thanks" 27/09/11

"Very polite and helpful" 27/09/11

"I am quite amazed at the speed of use and the ease with which I have been able to access your service. Thankyou." 07/09/11

"This is an excellent way to raise cash when needed for a short term problem. The borro staff couldn't be more helpful." 02/08/11

"I am a satisfied customer. Thank you." 30/07/11

"Easy, quick, stress free service." 29/07/11

"The whole process from start to finish was speedy. Contact was made effortlessly, the staff were friendly and more importantly they did what they said they would. This loan helped me out of a very difficult hole, I was going to sell the item but really did not want to and after seeing the advert on TV I said I would see what the offer would be. It covered what I needed and I thank you all, a very pleasant experience." 28/07/11

"Very happy with the service provided, as well as being kept informed when money was paid into my account." 27/07/11

"I was very pleased with my loan. There was no problem with renewing it and everything was done at a great speed and the money was there when I asked for it within a few hours." 14/07/11

"Excellent... first class, second to none." 13/07/11

"Its a very uncomplicated, to-the-point service. I would gladly use it again." 08/07/11

"When I rang in the people who answered were so helpful and friendly, it was like talking to someone I know which is lovely." 08/07/11

"Swift & Very Secure Service." 08/07/11

"The staff at borro were all very friendly and extremely quick at processing my loan." 07/07/11

"Would use again in a flash." 07/07/11

"Fast and efficient service, no hidden suprises!" 07/07/11

"Very professional company." 07/07/11

"I give ten out of ten perfect, an excellent service, thank you very much." 05/07/11

"I found borro easy to use and safe." 05/07/11

"I am completely reassured whilst I have taken out a loan that my valuables are completely safe and secure. Also whenever I have phoned up with a query the team have been extremely helpful and have answered my questions and put my mind at rest. I would like to thank Borro for being so professional and would not hesitate to let friends and family know if they ever needed a loan." 05/07/11

"Excellent service and staff, so courteous and helpful." 05/07/11

"Excellent service, especially during these lean times in terms of banking failures." 05/07/11

"I would like to thank all staff for giving me the peace of mind. This service is based fully on trust and I am grateful to everyone for taking care and notice of the little details that matter the most to me. Thank you." 28/06/11