Our values

We aspire to provide a world class service to all our customers and our company values have been defined accordingly:

Treat our customers how we would expect to be treated ourselves. Always demonstrate urgency, transparency, honesty, integrity and respect
Use in-house experts and industry-leading tools so that we accurately value our customers' assets and lend responsibly
Demonstrate that we offer the highest available loan amounts, against the broadest range of assets
Make our customers interactions with us easy by using the very best online self-service systems, supported by easy access to account management on the phone, text, mail, and by email
Give peace of mind through the use of a range of pre-paid, insured, secure, and fast transportation options
Offer flexible and tailored options that maximise the likelihood of our customers to repaying their loans
Realize the highest value for our customers' assets in the ‘last resort' event of default, so that their loans are repaid in full and any excess is returned to them

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The resale or secondhand price is how much you would sell an item for today, not how much it would cost to replace. All items depreciate as soon as they are bought. This depreciation covers retail mark up, rent and all other costs involved in selling the item to you.

We want to lend as much as possible as we are a lending business, so to give the best possible valuation, we only use experts such as Glass"s Car Guides, Bonhams auction house and National Association of Goldsmith qualified jewellery experts. Typically, the resale value of an item will be between 40% and 60% of its new cost.

Our values

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