Frequently Asked Questions

We do not lend against any electrical items such as laptops, mobile phones or iPods or against property.

For valuables such as watches, goods in working order will achieve the best value loan. However, for jewellery and precious metals/stones, we lend against the weight and quality of the valuable (e.g. the size of the diamond or the weight and quality of the gold that makes up the valuable) so we are still able to loan against broken or incomplete valuables. So, for example, if your watch is broken but is made up of precious metals or stones we may still be able to offer you a loan against it.

For watches, jewellery, fine art and antiques you can choose one of the following three options to get your valuables to our experts:

• Use our free and insured courier service
• Meet with our experts at our valuation centre in central London
• For high end valuables one of our experts can meet you at your home or where your valuables are stored.

For cars we will arrange the collection of your vehicle by an unmarked transporter from the location of your choice.

Boats and yachts are appraised on site where docked or moored.

Find out more information under the How it Works section, on the Delivery page.

You can make an appointment to meet with our experts in Central London. The valuation centre is open between 9am and 5pm Monday-Friday. You can meet with your account manager and our valuation experts for a free appraisal of your valuables and a loan quote.

If you choose to accept the loan offer and complete identification checks, you can be paid the very same day either in cash or by bank transfer depending on the loan size.

It is best if you make an appointment but alternatively you are welcome just to drop by. Find out more information under on the Visit our Valuation Centre Page.

The delivery of your valuables is free and will not cost you anything.

Watches and jewellery are stored under highly secure conditions in our Central London vaults which are 30ft underground

We store high value fine art and antiques with specialists such as Ward Thomas to preserve them in their optimum environment.

Cars are stored with Storacar, our specialist car storage facility, under a protective cover within a dehumidified and climate controlled environment.

If the current moorings are secure, boats and yachts will remain where moored or may be moved to dry storage within the same marina for the duration of the loan

Fine wines are stored at specialist wine storage facilities

Find out more information under the How it Works section, on the Storage page.

This is very unlikely to happen. If it does, your valuables are insured and in the event that you are due compensation we will compensate you according to the market value.

Find out more information under the How it Works section, on the Insurance page.