Since the crash of 2008 every man and his dog has had a moan about the banks, whether it’s about not offering loans or about their bonuses. However, The Financial Ombudsman Service collects the data on specific High Street Banking complaints, dealing with the actual services they offer. Complaints were up a staggering 54% on last year due mainly to the PPI debacle.
This is a top ten list that no bank really wants to be number one.
During the first six-months of the year the ombudsman service received a total of 149,925 new complaints – an increase of 54% on the 97,237 cases received in the second half of 2010. Of the data published, 98,632 cases related to Payment Protection Insurance (PPI).
Sitting top of the “Bank with the Most Complaints” list is Lloyds Banking Group.
- Lloyds TSB Bank PLC – 19,569
- Barclays Bank PLC – 16,864
- Bank of Scotland PLC – 13,021
- MBNA Europe Bank Ltd – 12,500
- HSBC Bank PLC – 10,072
- Capital One Europe – 7,160
- Santandar UK – 6434
- Royal Bank of Scotland – 5863
- Nat West Bank – 5628
- Black Horse Ltd – 3721
Consumer groups said the ombudsman’s figures were strong evidence of the banks’ inability to treat PPI complaints fairly.
Oliver Morgans, financial services expert at Consumer Focus, said: “There has been a massive surge in complaints about this issue with some banks showing a totally unacceptable uphold rate. Even the seemingly better performers appear to be unnecessarily stringing out complaints, challenging decisions and denying consumers compensation.
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